FAQ

Q: WHY HAVEN’T I RECEIVED ANY EMAILS FROM YOU?

A: Please check your Spam folder or inbox. It happens that sometimes our email mismarked as spam and blocked by users’ email filter system. We suggest you to add our email address to your contact list or address book to avoid missing Email messages from us.

Q: MUST I REGISTER TO ORDER FROM YOU?

A: It’s recommended but you don’t have to. Venus Glam supports guest checkout. Registering with Venus Glam, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

A: Visa, Mastercard, American Express, Maestro, Shopify Pay, Apple Pay, Google Pay and PayPal

Q: HOW DO I TRACK MY ORDERS?

A: Several ways once your goods are sent: 1) Check our automatic email notification; 2) Go to your order page and click on the tracking code; or 3) Entering your tracking code here: https://venusglam.com/pages/track-your-order

Q: HOW SOON WILL YOU SHIP MY ORDER AFTER I’VE MADE MY PAYMENT?

A: Normally within 2-3 working days.

Q: IT’S BEEN SO MANY DAYS! WHERE’S MY ORDER?

A: Sorry for the trouble. Delivery can be affected by weather, customs, policy change and others. If you believe you’ve been waiting for too long, please contact us or your sales representative. Delivery time might differ depending on where your order has been shipped to. 

*Due to the current global health crisis, we cannot be responsible for delays in the local post services of each country. If the local post service delays your delivery, please wait patiently for a few days.

Q: WHY IS MY ORDER PARTIALLY SHIPPED?

A: When some of the items in your order are currently out of stock, we ship the items already in stock first. Of course we usually notify you when this happens.

MEDICAL DISCLAIMER

Please consult with your doctor, or other qualified healthcare professional, before using any product referred to on this website. The user of this website assumes all responsibility for any purchases.

Q: WHAT CAN I DO WITH DEFECTIVE ITEMS?

A: We need pictures or video to confirm if they are truly defective. You can also send the product back to us if you prefer (always with a tracking number). Our QA team will check it and after confirmation we'll process a parcial or full refund, or you might ask for a new one. Please take a look at the Refunds section for more information.